Key takeaway
How this space helps the family in practice
What the family space changes in practical terms
- Avoids duplication between relatives.
- Reduces misunderstandings about the status of the case file.
- Makes it possible to find documents and useful elements in one place.
- Frames access sharing without opening the case file to everyone.
What the family finds in this space
- The documents useful to the case file.
- Exchanges with the team.
- The follow-up elements made available to the family.
- Authorized access and sharing around the case file.
How access is managed
Each case file must remain understandable for the family without becoming a shared space without rules. Access is therefore organized around a main family contact and authorized relatives.
- Main point of contact for the case file.
- Access sharing limited to authorized members.
- Separation between private information, documents and operational follow-up.