General terms of sale

In brief

Pricing depends on the validated case file, execution depends on the information received and local constraints, and some services may be coordinated with partners.

Timing and the exact scope are confirmed in the case file or quotation.

Objet

These general terms and conditions of sale define the rules applicable to services offered under the Sabil l'Ikram brand, whether they are delivered directly or coordinated with selected partners.

They supplement the website terms of use and apply to any order, payment or case-file validation carried out within the service.

Identification du vendeur

Marque

Sabil l'Ikram

Operating company

Sabil Al Ikram

Email de contact

contact@sabilikram.com

Site

https://sabilikram.com

Covered services

• Funeral organization and coordination in Morocco.
• Support for families through the key arrangements and preparations required for the situation.
• Grave maintenance and associated follow-up, upkeep or commemorative services.
• Additional services validated case by case in the case file, quotation or order.

Processus de commande

The service begins after the need has been qualified and the scope validated.

Depending on the case, this may involve a quotation, case-file validation or payment corresponding to the relevant stage.

Tarifs

Pricing depends in particular on the nature of the service, the location, the level of urgency, the selected options and, where applicable, the involvement of partners or particular operational constraints.

Public prices are indicative. Only the elements validated in the case file, quotation or order are authoritative.

Paiement

Payment validates the order or the corresponding stage of the case file depending on the relevant journey.

When the service requires it, payment may take place before final validation of the case file. In that situation, full delivery of the service remains subject to receipt of the required information and approvals.

Delivery times

Timeframes depend on the authorities, local constraints, availability, the place of intervention and the completeness of the information provided.

Any announced timeframes remain dependent on the authorities, the location, the required approvals and the completeness of the case file.

Responsibilities and limitations

Sabil l'Ikram coordinates certain services and may rely on partners or third-party operators depending on the assignment.

Sabil l'Ikram cannot be held liable in the event of delay or impossibility resulting from an administration, a third party, force majeure, incomplete information or a local constraint beyond its control.

Obligations du client

• Provide accurate, complete and up-to-date information.
• Provide the documents required for delivery of the service.
• Remain reachable during the useful phases of case-file handling.
• Follow the payment and validation terms communicated in the case file.

Cancellation and refunds

Any cancellation request is reviewed in light of the actual progress of the case file and the costs or services already committed.

Services already delivered, ordered or committed with third parties may remain payable, in whole or in part. Where applicable, refund or credit terms are detailed in the case file.

What families especially need to keep in mind

• The service is defined within the case file.
• Some operators may be partners.
• A payment does not replace any approvals or documents that are still required.
• Timeframes can be guaranteed only when they are expressly confirmed.

Personal data

The processing of personal data linked to the order, payment and case-file follow-up is detailed in the website privacy policy.

The service is carried out within the framework of obligations applicable in Morocco, notably under Law 09-08.

Intellectual property

The content, trademarks, texts, visuals and materials present on the site or in service materials remain protected by the applicable intellectual property rules.

Droit applicable et contact

These general terms and conditions are governed by Moroccan law.

For any question regarding these terms, you may contact Sabil l'Ikram at contact@sabilikram.com.

Acceptation

Validation of an order, payment or case file involving these terms constitutes acceptance of the applicable terms and conditions of sale for the relevant service.

To understand data processing, consult the privacy policy. For the general use of the website, consult the terms of use. For the legal identity of the operator, consult the legal notices.