Contact
Tell us about your situation
Death declaration, callback request, a question about an ongoing situation or a need for guidance: we help you clarify the right next step.
Dans quel cas nous contactez-vous ?
- A death has just occurred
- I would like a callback
- I want to ask a question about my situation
- I want information about a service
Before completing the form
- Available 7 days a week
- An initial exchange to clarify the situation
- No need to already have all the documents
- Coordination that can cover procedures, transport, reception, rites and useful services around the funeral arrangements
Report a death
Request a callback
Privacy policy
Privacy policy
Privacy policy
The information you entrust to us is used only to respond to your request, organize the support, follow the case file and secure access to private spaces. We apply a simple principle: collect only what is useful, limit access and protect sensitive information at every stage.
Scope of this policy
This policy applies to the public website, the contact, support request and death declaration forms, the private spaces used to follow a case file, and the documents, photos, videos and exchanges associated with a service when they are used within that framework.
The data controller is the entity operating Sabil l'Ikram, identified in the website's legal notices.
Data that may be processed
- Identity and contact details of the person getting in touch with us.
- Information needed to open and follow a case file.
- Documents provided to prepare or carry out a procedure.
- Follow-up content, such as certain intervention photos or videos when they are part of the service.
- Technical data required for the security of the private spaces.
Purposes of processing
- Contact you again and qualify your need.
- Organize the coordination of the requested service.
- Enable the case file to be followed by authorized relatives.
- Keep the elements necessary for the continuity, justification and security of the service.
- Comply with applicable obligations when certain procedures or documents require it.
Recipients and authorized access
Information is accessible only to the people who genuinely need it to handle the case file: coordinators, stakeholders involved in the assignment, authorized family members and authorized staff.
They are not made visible to third parties who have no connection with the case file.
Retention
We keep data for as long as it is useful for handling the request, following the service, ensuring continuity of exchanges, and meeting applicable legal or evidentiary obligations.
When certain data is no longer necessary, it is intended to be deleted or archived according to the applicable framework.
Hosting in Morocco
Service data is hosted in Morocco in a secure environment, with suitable access-control, compartmentalization and confidentiality measures.
Certain technical components or media may, depending on the situation, rely on technical service providers required for the service to operate. When this happens, their use remains limited to delivering the service, within the technical choices adopted by Sabil l'Ikram.
Your rights and requests
You may request access to your data, its correction, export or deletion, within the limits provided by the applicable regulations and the retention obligations linked to the service.
We invite you to use the dedicated channel for any request related to confidentiality or the exercise of your rights.